Mekd88 Privacy Policy – Your Personal Data Protection

1. Introduction & Our Privacy Commitment

Mekd88 ("we", "the platform", or "the company") operates as a trusted online casino platform in Malaysia. We understand that when you register and play with us, you are entrusting us with sensitive personal information. We take that trust very seriously.

This Privacy Policy clearly explains how we collect, use, store, protect, and — in certain circumstances — share your personal data. It is written in plain language so you know exactly what happens to your information, not buried in confusing legal jargon.

This policy applies to all registered members, visitors to our website, and any individual who interacts with mekd88 services, including through our mobile app, live chat, and official communication channels. By continuing to use the mekd88 platform, you agree to the practices described in this Privacy Policy.

2. Personal Data We Collect

Mekd88 only collects data that is strictly necessary to provide you with a safe, legal, and quality service. We do not collect unnecessary data. Below are the categories of data we collect:

2.1 Data You Provide Directly

• Identity Information: Full name, date of birth, gender, identity card number (MyKad) or passport number.
• Contact Information: Email address, mobile number, residential address.
• Account Information: Username, password (stored in hashed form), security questions.
• Financial Information:Bank account number, bank name, and account holder name for deposit and withdrawal purposes.
• KYC Verification Documents: Copy of MyKad (front and back), a selfie with your ID card, and a recent bank statement if required.

2.2 Automatically Collected Data

• Technical Data: IP address, device type, operating system, browser type, screen resolution.
• Usage Data: Pages visited, time spent on the platform, games played, login frequency.
• Transaction Data: History of deposits, withdrawals, wagering, wins, and other financial activity in your account.
• Location Data: General location based on IP address for regional verification and account security purposes.

2.3 Data from Third Parties

• Identity verification information from approved KYC service providers.
• Payment verification data from registered payment processors and financial institutions.
• Watchlist screening information from anti-money laundering (AML) compliance agencies.

3. How We Use Your Data

Mekd88 processes your personal data on valid legal grounds under Malaysia's PDPA. We do not use your data for purposes unrelated to platform operations without your explicit consent.

3.1 Service Delivery

• Securely creating and managing your member account.
• Processing deposits, withdrawals, and other financial transactions within the stipulated timeframe.
• Providing access to casino games, slots, fish shooting games, and sports betting.
• Managing the allocation of bonuses and promotions to your account.

3.2 Security & Compliance

• Performing identity verification (KYC) to ensure account legitimacy.
• Detecting and preventing fraud, money laundering, and suspicious activity.
• Complying with legal and regulatory requirements under PDPA and the AML/CFT framework.
• Maintaining secure audit logs for regulatory compliance purposes.

3.3 Communications & Support

• Sending important account-related notifications such as transaction confirmations and security alerts.
• Providing customer support via live chat, email, and official communication channels.
• Sending promotional information, exclusive offers, and platform updates — only with your consent.

3.4 Platform Improvement

• Analysing usage patterns to improve interface design and user experience.
• Conducting A/B testing and user research to optimise platform features.
• Generating aggregated statistical reports that contain no personally identifiable information.

4. Sharing Data with Third Parties

Mekd88 may share your personal data with selected third parties under limited and controlled circumstances. All data sharing is governed by strict data protection agreements.

4.1 Approved Service Partners

• Payment Processor: FPX, Touch 'n Go eWallet, Boost, GrabPay, and local banking institutions to process your financial transactions.
• KYC Provider: A certified identity verification service provider conducting automated KYC checks.
• Game Provider: Licensed game studios providing casino, slots, and other game content on the mekd88 platform.
• Cloud Services: Cloud infrastructure provider hosting the mekd88 platform to the highest security standards.

4.2 Legal Requirements

Mekd88 may disclose your data to competent authorities when required by law, including in response to valid court orders, investigations by law enforcement agencies, or reporting obligations under anti-money laundering legislation. In all such cases, we will only disclose the minimum data necessary.

4.3 Cross-Border Data Transfers

Some mekd88 service providers may operate outside Malaysia. In such cases, we ensure that any cross-border data transfers are carried out with protection equivalent to or greater than that required by Malaysia's PDPA, including through legally binding data processing agreements.

5. Data Security & Protection Measures

Mekd88 continuously invests in security infrastructure to ensure your data is always protected against unauthorised access, theft, loss, or accidental disclosure.

5.1 Encryption Technology

• 256-bit SSL/TLS Encryption: All data transmitted between your device and mekd88 servers is protected with industry-standard 256-bit SSL encryption.
• Data-at-Rest Encryption: Sensitive data such as financial information and KYC documents are stored in encrypted form on our servers.
• Strongest Password: Your account password is never stored in plain text — we use a strong hashing algorithm with a unique salt.

5.2 Access Controls

• Two-factor authentication (2FA) is available and encouraged for all member accounts.
• Internal access to member data is restricted to authorised staff only, on a strict need-to-know basis.
• All internal access to sensitive data is logged and regularly audited.

5.3 Continuous Monitoring

• A 24/7 threat detection system monitoring for suspicious activity in real time.
• Regular penetration testing by independent security experts.
• Tested incident response procedures to address any data breach promptly.

6. Cookies & Tracking Technologies

Mekd88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you on return visits.

6.1 Types of Cookies Used

• Essential Cookies (Required): Required for core platform functions such as login sessions, account security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous data on how you use the platform to help us improve site speed and usability.
• Functional Cookies: Remembering your preferences such as preferred currency, game settings, and display preferences for a more personalised experience.
• Analytics Cookies: Helping us understand aggregate traffic patterns and platform usage for continuous improvement.

6.2 Managing Your Cookies

You can control and manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the mekd88 platform. For non-essential cookies, you may grant or withdraw your consent through the cookie preference panel available on our platform.

7. Your Rights Under the PDPA

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you hold clear rights regarding your personal data stored by mekd88. We are committed to respecting and facilitating the exercise of these rights.

8. Data Retention Period

Mekd88 does not retain your personal data longer than necessary for the relevant processing purpose, or as otherwise required by applicable laws and regulations.

• Active Account Data: Stored for the duration of your active account with mekd88.
• Post-Account Closure Data: Retained for 7 years after account closure to meet anti-money laundering and tax legal requirements.
• KYC Documents: Retained for a minimum of 5 years in accordance with Malaysia's financial regulatory requirements.
• Transaction Logs: Retained for 7 years for audit and legal compliance purposes.
• Technical & Security Logs: Retained for 12 months for security incident investigation purposes where necessary.
• Marketing Data: Retained until you withdraw consent or request deletion, subject to any other legal requirements.

Once the retention period expires and there is no legal obligation to retain your data, mekd88 will securely delete or anonymise it using industry-approved methods.

9. Children's Privacy

Mekd88 is a platform exclusively for individuals aged 18 and above. We do not intentionally collect, process, or store any personal data from individuals under the age of 18.

The mekd88 registration process requires age verification through KYC. Should we discover that personal data of a child under 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question.

If you believe a minor has registered on our platform, please contact the mekd88 support team immediately so we can take appropriate action.

10. Amendments to the Privacy Policy

Mekd88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. The "Last Updated" date at the top of this document will always be revised whenever amendments are made.

For significant amendments that materially affect your rights, mekd88 will notify you via your registered email or a prominent in-platform notification at least 14 days before the amendment takes effect. Continued use of the mekd88 platform after notice of an amendment is considered acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically. If you disagree with any amendments, you have the right to close your account before the changes take effect.